Frequently asked questions

People who want to go online without bracing themselves first. You don't need to be technical — the app explains what it found in everyday words and helps you fix it.

That's exactly who it's built for. There's nothing to configure and no security jargon anywhere in the app. You get a plain list of what needs attention and what to do about it, one item at a time, and if a step takes more than a couple of taps we walk you through it.

An antivirus looks for infected files. Most of what hits people now doesn't arrive as a file — it arrives as a text or a call, or as a page that copies your bank's login screen. Privable covers that side of the problem: it cleans up what's already leaked about you and keeps scam pages from opening. And because no app can block a phone call, the lessons make sure you'd recognize a scam call when one comes.

Keep it — a password manager does one job well. But it can't see the old password already sitting in a leaked file, or your address on sites that sell it. Privable takes care of that part.

No — and be careful with anyone who promises you that. What we can honestly say: most scams will never reach you, and when one does, you'll recognize it, because you've seen how it works.

The first check runs on its own — your part is reading what it found. How long the list takes depends on how much is out there, and you don't have to clear it in one sitting. After that, Privable mostly stays quiet and lets you know when something needs your attention. Lessons are a few minutes each, whenever you want one.

The first check runs on the email you signed up with. We look for it in known leaks — the same files of stolen info that criminals trade — and show you every place it turned up: which breach, what it contained, and what to change first.

You'll see which service leaked it, when, and what else was in the same file. Then comes the fix, laid out step by step: which password to change first and why. You check items off as you go.

More than most people expect. An old email and password often open your other accounts, because almost everyone reuses them somewhere. A name, address and phone number together are enough to pass a security check over the phone, or to make a scam call sound convincing. None of this takes any technical skill, which is why it's so common.

It's a Safari extension; the app shows you how to switch it on. After that, when a link leads to a scam page or a fake login screen, the page simply doesn't load. There's no warning to read and no judgment call to make.

Because to catch a fake page, the extension has to be allowed to check pages at all. Apple words that permission the same broad way for every extension, so it sounds bigger than it is. Privable only uses it to spot scam pages and stop them from loading.

Whether your iPhone's software is up to date, whether anything looks tampered with, and whether the phone has settings you don't remember adding — the kind that can let someone else see what you do online. Each check tells you what it means and how to fix what's off.

Data brokers collect your name, address, phone number and more, then sell it on sites anyone can search. Privable finds the listings with your info in them and gets them taken down, and shows you which sites had you listed.

Because collecting it is legal, and selling it pays. Brokers pull from public records, apps that pass along what they gather, and old leaks, then package it into a profile with your name on it. You never agreed to this in any way you'd remember — a checkbox in someone's terms of service was enough.

It does. New leaks keep surfacing, and when your info shows up in one, you find out while it still matters: what leaked, and what to do about it.

Short lessons on the scams going around right now — the fake delivery text, the call in a cloned voice, the login page one letter off from the real one. Each lesson shows you how the scheme plays out and where it gives itself away, then checks whether you'd catch it.

No. The app finds and fixes things whether you ever open a lesson or not. The lessons are for what no app can block — the call that sounds like family, the text that knows which bank you use.

Yes — they assume nothing. Every lesson starts from things you already do: reading texts, answering calls, expecting packages. No terms to memorize, and nobody grades you.

Each course ends with one. Finish the lessons and pass a short quiz, and the certificate is yours — proof that you'd recognize everything the course covered.

We check whether your info is exposed and help you fix what is. Nothing else. We never sell your data, and we never share it with advertisers.

An email address. The first check runs on it. Anything beyond that is up to you: add a phone number and we can check that too, or leave it out.

No. We never ask for your current passwords. What we find are passwords already sitting in leaked files — the ones criminals can read too — and we show you where they turned up so you can change them.

It checks whether a page is fake, and that check stays on your phone. Privable doesn't keep a log of where you browse and doesn't send your history anywhere.

Privable is an iPhone app, and the browser protection lives in Safari on that same phone. You'll find the app on the App Store.

No. Privable is built for iPhone — we'd rather do one platform properly than two halfway.

Yes. Sign in with the same account on any iPhone or iPad you use. Your findings and your progress come with you.

Privable is built for the US. The broker sites we clear are American, and the lessons cover the scams Americans are getting. If you live somewhere else, parts of Privable won't have much to do.

First, check you're signing in with the same email you used when you paid — your payment is tied to that address. If it still won't let you in, message us through the Support page and include that email. It's usually a quick fix.

Check your inbox for a payment confirmation from around the day you signed up; the address that got it is the one your account uses. If nothing turns up, message us through the Support page with whatever you remember, like the name on the card and roughly when you signed up, and we'll find your account.

Message us through the Support page with the email you use now and the new one, and we'll move your account over.

Message us through the Support page and we'll delete your account along with everything we have. What happens to your data after you leave is spelled out on the Cancel & refund page.

Privable is a subscription. You'll see every plan with its full price before you pay anything, and it renews at the end of each period until you cancel.

Yes — one plan can cover the people close to you. You'll see the options when you pick a plan.

Two taps in the app, or one message to support. No phone call, no retention offers. You keep access until the end of the period you've already paid for, and the exact steps are written out on our Cancel & refund page.

They do. Changed passwords stay changed, and listings that came down don't go back up because you left. But nobody's watching anymore: brokers relist people over time, and the next leak will come and go without you knowing.

Most often the cancellation went through after the renewal date, or on a different account than the one being charged. Message us through the Support page with the email you used and the date you canceled, and we'll trace the charge and fix whatever went wrong.

The rules and the steps are on our Cancel & refund page. If your situation doesn't fit neatly, message us through the Support page anyway — a human reads every request.